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Combat Theft & Lost Profits

Vicki Powers, Contributing Editor

HTmagazine.com
Posted On: 6/10/2010

Killarney's Publick House (www.killarneyspublickhouse.com), a New Jersey-based Irish pub on the outskirts of Trenton, added Restaurant Manager's (www.rmpos.com) mobile platform, RM Monitor, about 18 months ago. Owner Jack Manousos says the technology has made a huge difference by enabling him to view data from the restaurant using his iPhone over a 3G or wireless network.

"I feel a lot safer when I'm not in the restaurant and actually watch it less," Manousos relates. "Before, I would call the manager four to six times a day."

From a loss prevention standpoint, Restaurant Manager tracks all types of data, such as which employees are making check deletions and which manager makes the deletions. These transactions could provide opportunities for stealing. E-mail alerts are triggered once a threshold is reached. Even while traveling in Greece, Manousos could see his restaurant data. At the time, Manousos noticed someone making deletions in the restaurant using his unique ID while he was abroad.

The restaurant houses 16 cameras set up to DVR over IP, which can be accessed from the desktop or iPhone. Using a data overlay over the video, the restaurant can drill into incidents that might be suspicious. For example, Manousos caught a bartender who was giving customers Crown Royal but ringing up house whiskey and then pocketing the money. Although it's hard to quantify, Manousos estimates that his restaurant has saved $5,000 per year.