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POS Peer Review 2010

Lisa Terry, Contributing Editor

HTmagazine.com
Posted On: 9/8/2010

Marketing materials and salespeople can be valuable contributors to the search for a new point of sale (POS) system. But only restaurant operators themselves can offer testimony about their day-in, day-out experiences with a particular POS software application and how it helps them to achieve their business goals. In this annual feature, Hospitality Technology talks to a cross-section of restaurant operators who offer their own reviews of what their POS systems have done for them. Each review outlines the property's core need, chosen POS solution and results so far. Hot technologies in 2010 range from Web-based to hand held; with integrated loyalty, PCI prowess and more.

Name: Mrs. K's Toll House
Location: Silver Spring, MD
Total Units: 1
Core Needs: Tableside ordering / payment, remote management
Vendor: ASI Restaurant Manager

Spiro Gioldasis fell in love with using hand-held terminals as a server at Mrs. K's Toll House (www.mrsks.com), an eighty-year-old restaurant and banquet center in Silver Spring, MD. When the now-general-manager saw the chance to upgrade from use of industrial terminals to lower-cost, lighter-weight iTouches or iPhones running ASI/Restaurant Manager's (www.rmpos.com) Write-On Handheld software for both ordering and payment, he jumped on it.

"My employees are more productive and they sell more because they're right at the tables; just how I want them to be," says Gioldasis. "Servers see it like a game, and if you have fun with it, you do very well." Mrs. K's average time of open check is down 20%, upsells have added 8-10% to the bottom line, and costs are down due to fewer mistakes and the lower power costs of iTouches versus full terminals.

Mrs. K's also adopted RM Monitor, enabling remote access to KPIs such as summary data on sales, customers, checks, averages and labor/cost ratios; back-office reporting via PDFs, and real-time alerts. "I go to Greece every summer, and I can be at the beach and be watching my sales, who clocked in, what the average check is, who is approaching overtime," says Gioldasis.